Australia Post Quick Standard Delivery

Get your order delivered within 3-5 business days for NSW, VIC, QLD and ACT  for all other states and territories (usually 5-8 business days!) with our quick and cost-effective AusPost Standard Delivery option. ^^

Australia Post Express Shipping

Get your order even faster using our Express Shipping option! Eligible products are shipped with Australia Post eParcel Express with an estimated delivery time of 1-2 business days for NSW, VIC, QLD and ACT for all other states and territories (usually 3-5 business days) ^^

Premium Delivery

We offer 2-6 business days shipping on all orders to Australia and all (States and territories) through TOLL, UPS, DHL, and StarTrack (Ground and Express). ^^
Please note premium delivery is only available in selected areas and is charged extra.

We currently do not ship internationally from Australia. We do have warehouse locations around the world including Europe, China and the United States of America. If you require international shipping please contact our sales department at sales@imilab.net.au for further information.

Australia Post Quick Standard Delivery
estimated delivery within 1-5 business days (usually 1-2 days!)
Some parcel deliveries are being delayed due to major COVID-19 disruptions. ^^

Australia Post Express Shipping
estimated delivery time of 1-2 business days
Some parcel deliveries are being delayed due to major COVID-19 disruptions. ^^

Premium Delivery
estimated delivery is 2-6 business days
Some parcel deliveries are being delayed due to major COVID-19 disruptions. ^^

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If you are experiencing issues with your product, please refer to our Help Centre first for instant answers to frequently asked questions and product specific troubleshooting. If you are unable to find an answer or solution to your issue, please contact our Support team.

After contacting our Support team, you will done our upmost to resolve your issue, we will offer trouble shooting advice were possible and we believe this to be the most likely option to resolve your issue.

As an online retailer, shop.imilab.net.au do not have physical retail stores where you can return your faulty products. As such, it is important that you provide our support team with as much information as possible (including photos and/or videos) to ensure your product fault can be identified and diagnosed promptly, and so that we can resolve your issue.

Item Return
If necessary your item may need to be returned. Smaller items are typically returned via a prepaid Australia Post label, while large items will be collected by courier or our repair agents. Large items will need to be suitably packaged for transit prior to return. We strongly recommend that you keep your original packaging to assist in this returns process.

Technical Assessment
Your item will be assessed by our technicians or sent to the manufacturer. While we endeavour to complete all assessments as quickly as possible, we request that you allow up to 10 business days once we have received the item.
Please note: Some highly technical products such as Smart Watches may take up to 20 business days to assess and repair, however you will of course be notified if we expect the total repair time to exceed 10 business days.

Repair or Replacement
We will repair your product where possible and may need to order parts that are required to complete this. We will replace the product if necessary. Depending on the nature of the fault, you may be entitled to a refund or a replacement.

Return Delivery
We will deliver any repaired items back to you or arrange a replacement if necessary. If a refund is to be issued, this will be completed by reversing the original transaction. The faulty item will become the property of Imilab.

If you wish to cancle your order, please contact our sales team for further information. If a refund has been accepted by customer and approved by the sales team, the refund usually takes between 5-7 business days to be completed to the nominated payment system you used when checking out.

You must have a valid Imilab Online shop account with an eligible shipping address in Australia in order to place orders online.

Once your order has been shipped, you will receive an email confirming that your order has been dispatched. You can also check the status of your order by clicking on the Order in your order history. If your item has already dispatched, the tracking information can be found by clicking “Order Tracking”. This will provide you with a tracking number and the courier information.

Please note: The dispatch timeframe of our products vary depending on the item and the current Covid-19 restrictions. Please double-check the listing for your item to confirm the dispatch time frame prior to lodging an enquiry. ^^

Your safety is important to us.

At shop.imilab.net.au, we strive to make in-demand products and services more affordable and accessible to our customers, but nothing is more important to us than your safety.
Our safety standards are stringently applied to every product we offer but on rare occasions, due to the nature of the retail industry, questions arise regarding a product’s quality or safety.
For products that do not meet the government’s or our own strict standards, our team has a plan to quickly and effectively remove the product from sale and notify affected customers.
Below you will find product recall information. For more information please visit the ACCC’s Product recall Australia Website

If a hardware defect is found and a valid claim is lodged to Imilab by the Original Purchaser within the Limited Warranty Period, Imilab will, at its discretion and to the extent permitted by law, either:

• repair the Product at no charge to the Original Purchaser, using new or
• refurbished replacement parts; or
• replace the product with a new or refurbished Product.

In the event a defect is discovered, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Imilab’s Authorized Marketplace sellers, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product or parts will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in the jurisdiction under the ACL.

In addition to any Consumer Guarantees available under the ACL, Imilab warrants to the Original Purchaser that the Product shall be free from defects in materials and workmanship under normal use. Imilab does not warrant the operation of the product will be uninterrupted or error-free. Imilab is not responsible for damage arising from failure to follow instructions relating to the product’s usage.
This Limited Product Warranty applies to all Imilab and Eco-system products purchased from Authorized Marketplace Sellers for twenty-four (24) months from the date of receipt of shipment (‘Limited Warranty Period’) Imilab Smat Watches which a limited to twelve (12) months from the date of receipt of shipment.

The supply of Imilab products by IMILAB Technology Company Pty Ltd is distributed in compliance with the laws in the State or Territory in which the products were sold and the Australian Consumer Law. Any disputes or claims pursuant to any Warranties offered by Imilab will be subject to the jurisdiction in which the products were sold and any proceedings should be initiated in a court within the relevant jurisdiction.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

To the extent permitted by law, Imilab shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Imilab has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You may refer to the booklet instructions provided with each IMILAB product and packaging or alternatively you may refer to the above section/s for all installation help.