Warranty
Imilab Shop Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (the ‘Warranty’).
You may make a claim under this clause (the ‘Warranty Claim’) for material defects and workmanship in the Products within 12 months from the date of purchase (the ‘Warranty Period’).
In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to imilab sales showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending an email to info@imilab.net.au.
Where the Warranty Claim is accepted then Imilab will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or re-manufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.
The Warranty shall be the sole and exclusive warranty granted by Imilab and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.
All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.
The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.
There is an implication that the electronic door locks are installed free from rain, moisture and direct heat. Water that seeps into the lock may cause damage and will deem the warranty void.
Remedies?
If a hardware defect is found and a valid claim is lodged to Imilab by the Original Purchaser within the Limited Warranty Period, Imilab will, at its discretion and to the extent permitted by law, either:
- repair the Product at no charge to the Original Purchaser, using new or
- refurbished replacement parts; or
- replace the product with a new or refurbished Product.
In the event a defect is discovered, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the Products are sold by Imilab’s Authorized Marketplace sellers, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product or parts will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in the jurisdiction under the ACL.
Limited Product Warranty
In addition to any Consumer Guarantees available under the ACL, IMILAB warrants to the Original Purchaser that the Product shall be free from defects in materials and workmanship under normal use. Imilab does not warrant the operation of the product will be uninterrupted or error-free. Imilab is not responsible for damage arising from failure to follow instructions relating to the product’s usage.
This Limited Product Warranty applies to all Imilab and Eco-system products purchased from Authorized Marketplace Sellers for twelve (12) months from the date of receipt of shipment (‘Limited Warranty Period’) Imilab Smart Watches which a limited to twelve (12) months from the date of receipt of shipment.
Jurisdiction
The supply of Imilab products by IMILAB Technology Company Pty Ltd is distributed through shop.imilab.net.au and in compliance with the laws in the State or Territory in which the products were sold and the Australian Consumer Law. Any disputes or claims pursuant to any Warranties offered by Imilab will be subject to the jurisdiction in which the products were sold and any proceedings should be initiated in a court within the relevant jurisdiction.
Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Limitation of Damages
To the extent permitted by law, Imilab shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Imilab has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.