Shipping Information
We dispatch 85% of orders same day. Order by 1:00pm for same day dispatch (weekdays only) for products in stock. An authorised signatory needs to be at the delivery address to sign for and receive the goods. Photo identification may be requested.
The goods shall be at the customer’s risk from the date of delivery or the date upon which the customer is notified the goods are available for delivery, whichever comes first. IMILAB Technology Company Pty.Ltd shall use its best endeavours to meet the anticipated supply date or to supply the goods as soon as reasonably possible.
If the customer fails or refuses to take delivery of the goods, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by IMILAB Technology Company Pty.Ltd as a result thereof, including all storage and handling costs, and IMILAB Technology Company Pty.Ltd at its absolute discretion, may charge a restocking fee of up to 20% of the original purchase price.
Delivery
You acknowledge that the Purchase Services offered by Imilab Shop integrate delivery (the ‘ Delivery Services’) through the use of third party delivery companies (the ‘Delivery Service Providers’).
In providing the Purchase Services, Imilab may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that Imilab is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.
In the event that an item is lost or damaged in the course of the Delivery Services, Imilab
(a) contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and
(b) contact us by sending an email to shipping@imilab.net.au outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.
Australia Post Free Shipping
Get your order even faster using our FREE Shipping option! Eligible products are shipped with Australia Post with an estimated delivery time of 5-7 business days for all capital cities within each state including NSW, VIC, QLD, Tasmania, South Australia, Northern Territory and ACT for all other non capital city locations (usually 7-14 business days) ^^
Australia Post Standard Delivery
Get your order delivered within 3-5 business days for all capital cities within each state including NSW, VIC, QLD, Tasmania, South Australia, Northern Territory and ACT for all other non capital city locations within each individual state (usually 14-21 business days!) with our cost-effective AusPost Standard Delivery option. ^^
Courier Shipping (Premium Delivery)
We offer 2-4 business days shipping on all orders for all capital cities within each state including NSW, VIC, QLD, Tasmania, South Australia, Northern Territory and ACT. For all other non capital city locations within each individual state through our carriers: Couriersplease, DHL, and StarTrack (usually 6-8 business days!) ^^
Please note premium delivery is only available in selected areas and is charged extra, please contact shipping@imilab.net.au for a detailed quote and invoice.
How long do I wait for my package
Australia Post FREE Shipping
Capital City Delivery:
Estimated delivery within 5-7 business days.
Non Capital City Delivery:
Estimated delivery within 7-14 business days.
Some parcel deliveries are being delayed due to major COVID-19 disruptions. ^^
Australia Post Standard Delivery
Capital City Delivery:
Estimated delivery time of 3-5 business days
Non Capital City Delivery:
Estimated delivery within 14-21 business days.
Some parcel deliveries are being delayed due to major COVID-19 disruptions. ^^
Premium Delivery
Capital City Delivery:
estimated delivery is 2-6 business days
Non Capital City Delivery:
Estimated delivery within 6-8 business days.
Some parcel deliveries are being delayed due to major COVID-19 disruptions. ^^
International Delivery
Capital City Delivery:
estimated delivery is 15-30 business days this is dependent on International Geo-location and shipping. Please contact sales@imilab.net.au for further information. Some parcel deliveries are being delayed due to major COVID-19 disruptions. ^^
Orders & Returns
If you are experiencing issues with your product, please refer to our Help Centre first for instant answers to frequently asked questions and product specific troubleshooting. If you are unable to find an answer or solution to your issue, please contact our Support team.
After contacting our Support team, we will do our upmost to resolve your issue, we will offer trouble shooting advice were possible and we believe this to be the most likely option to resolve your issue.
As an online retailer, shop.imilab.net.au do not have physical retail stores where you can return your faulty products. As such, it is important that you provide our support team with as much information as possible (including photos and/or videos) to ensure your product fault can be identified and diagnosed promptly, and so that we can resolve your issue.
Item Return
If necessary your item may need to be returned. Smaller items are typically returned via a prepaid Australia Post label, while large items will be collected by courier or our repair agents. Large items will need to be suitably packaged for transit prior to return. We strongly recommend that you keep your original packaging to assist in this returns process.
Technical Assessment
Your item will be assessed by our technicians or sent to the manufacturer. While we endeavour to complete all assessments as quickly as possible, we request that you allow up to 10 business days once we have received the item.
Please note: Some highly technical products such as Smart Watches may take up to 20 business days to assess and repair, however you will of course be notified if we expect the total repair time to exceed 10 business days.
Repair or Replacement
We will repair your product where possible and may need to order parts that are required to complete this. We will replace the product if necessary. Depending on the nature of the fault, you may be entitled to a refund or a replacement.
Return Delivery
We will deliver any repaired items back to you or arrange a replacement if necessary. If a refund is to be issued, this will be completed by reversing the original transaction. The faulty item will become the property of Imilab.