Shipping Information
We dispatch 85% of orders same day. Order by 1:00pm for same day dispatch (weekdays only) for products in stock. An authorised signatory needs to be at the delivery address to sign for and receive the goods. Photo identification may be requested.
The goods shall be at the customer’s risk from the date of delivery or the date upon which the customer is notified the goods are available for delivery, whichever comes first. IMILAB Technology Company Pty.Ltd shall use its best endeavours to meet the anticipated supply date or to supply the goods as soon as reasonably possible.
If the customer fails or refuses to take delivery of the goods, the customer shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by IMILAB Technology Company Pty.Ltd as a result thereof, including all storage and handling costs, and IMILAB Technology Company Pty.Ltd at its absolute discretion, may charge a restocking fee of up to 20% of the original purchase price.
Delivery
You acknowledge that the Purchase Services offered by Imilab Shop integrate delivery (the ‘ Delivery Services’) through the use of third party delivery companies (the ‘Delivery Service Providers’).
In providing the Purchase Services, Imilab may provide you with a variety of delivery and insurance options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that Imilab is not the provider of these delivery and insurance options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.
In the event that an item is lost or damaged in the course of the Delivery Services, Imilab
(a) contact the Delivery Service Provider directly to request a refund or to claim on any insurance options available; and
(b) contact us by sending an email to shipping@imilab.net.au outlining in what way the Products were damaged in transit so we are able to determine if the Delivery Service Provider should be removed from the Purchase Services.
Australia Post Free Shipping
Get your order even faster using our FREE Shipping option! Eligible products are shipped with Australia Post with an estimated delivery time of 5-7 business days for all capital cities within each state including NSW, VIC, QLD, Tasmania, South Australia, Northern Territory and ACT for all other non capital city locations (usually 7-14 business days) ^^
Australia Post Standard Delivery
Get your order delivered within 3-5 business days for all capital cities within each state including NSW, VIC, QLD, Tasmania, South Australia, Northern Territory and ACT for all other non capital city locations within each individual state (usually 14-21 business days!) with our cost-effective AusPost Standard Delivery option. ^^
Courier Shipping (Premium Delivery)
We offer 2-4 business days shipping on all orders for all capital cities within each state including NSW, VIC, QLD, Tasmania, South Australia, Northern Territory and ACT. For all other non capital city locations within each individual state through our carriers: Couriersplease, DHL, and StarTrack (usually 6-8 business days!) ^^
Please note premium delivery is only available in selected areas and is charged extra, please contact shipping@imilab.net.au for a detailed quote and invoice.
How long do I wait for my package
Australia Post FREE Shipping
Capital City Delivery:
Estimated delivery within 5-7 business days.
Non Capital City Delivery:
Estimated delivery within 7-14 business days.
Some parcel deliveries are being delayed due to major COVID-19 disruptions. ^^
Australia Post Standard Delivery
Capital City Delivery:
Estimated delivery time of 3-5 business days
Non Capital City Delivery:
Estimated delivery within 14-21 business days.
Some parcel deliveries are being delayed due to major COVID-19 disruptions. ^^
Premium Delivery
Capital City Delivery:
estimated delivery is 2-6 business days
Non Capital City Delivery:
Estimated delivery within 6-8 business days.
Some parcel deliveries are being delayed due to major COVID-19 disruptions. ^^
International Delivery
Capital City Delivery:
estimated delivery is 15-30 business days this is dependent on International Geo-location and shipping. Please contact sales@imilab.net.au for further information. Some parcel deliveries are being delayed due to major COVID-19 disruptions. ^^